Wildcard Services

Happy to Help

The kind of IT support you wish you had sooner. With over 10 years of experience managing modern IT environments, Wildcard Services provides practical, reliable support across open-source platforms, hosted services, infrastructure, and security awareness — without unnecessary complexity or upselling.From individuals who need a device repaired to small teams and organizations that rely on dependable technology, Wildcard Services provides support across everyday IT needs. The goal isn’t just to fix what’s broken, but to help clients understand what was done, why it matters, and how to prevent the same issues going forward.Interested in our services? Want to see how can we help? Just want to say hello? Please reach out! We're always happy to talk about what we can offer you.

For Individuals

• Device Help & Troubleshooting
• New Device Setup & Assistance
• Email & Account Programs
• Home Network & Connectivity
• Data & Backup Setup
• Security & Privacy BasicsNot sure where your issue fits? That’s okay, reach out!

See How We Can Help ➜

For Organizations

• Infrastructure & Systems Support
• Server, Email, & Hosted Services
• Security Awareness & Risk Reduction
• Identity & Access Management
• Documentation & Operational Alignment
• Advisory & Project-Based SupportSupport designed to complement existing staff, not replace them.

Learn More ➜

Break/Fix Support

When something breaks, Break/Fix Support gives you a reliable place to turn. We troubleshoot the problem, explain what’s going on in plain language, and fix it as quickly as possible so you can get back to work. No pressure, no judgment, no worries.

Security Awareness

Train your team to spot phishing, avoid common traps, and work more safely everyday with Security Awareness. Training is practical, approachable, and focused on real situations, not worst-case scenarios designed to scare them.

Managed Services

Managed Services cover the ongoing work that keeps websites, SaaS applications, and other online services running smoothly. We build and host the technology, then handle security, updates, and maintenance so you can focus on what you do best.

For Individuals

Practical, straightforward help for everyday technology problems. From devices that won't cooperate to accounts that won't behave, and everything in-between. Read below and see how we can help you.

Device Help & Troubleshooting	• Slow or unresponsive computer • Startup, shutdown, or crashing • Software errors or apps not opening • Hardware diagnostics (battery, storage, peripherals)
Setup & New Device Assistance	• New computer or phone setup • Data transfer from your old computer or phone • Operating system setup and updates • Printer, scanner, and accessory configuration
Email & Account Issues	• Emails not sending or receiving • Account recovery and password resets • Email setup across multiple devices • Spam and phishing cleanup
Home Network & Connectivity	• Wi-Fi issues or dead zones • Router and modem setup • Internet performance troubleshooting • Smart home device connectivity
Data & Backup	• File recovery (when possible) • Set up backups so you don't lose your data • Sync issues between devices • Guidance on protecting your important data
Security & Privacy Basics	• Malware or suspicious behavior • Account compromise recovery • Device security hardening (updates, passwords, backups) • Phishing awareness and best practices

Just Need a Hand?

Not sure what's going on? No worries, we can help. We're happy to provide answers to all your questions in clear, plain language, so you can make the most informed decision.If you're not sure whether your issue is something we can handle, reach out! That's usually a good sign that we can help.

For Organizations

Support designed to strengthen your existing operations, not replace them. From core server support to security awareness and everything else, we're ready to help.

Infrastructure & Systems Support	Support for the systems your organization relies on every day. From core servers and services to the surrounding infrastructure that keeps them stable, the focus is on reliability, maintainability, and reducing single points of failure, not overengineering or unnecessary rebuilds.
Server, Email, & Hosted Services	Assistance with the configuration, maintenance, and troubleshooting of on-prem and hosted services, including email and application platforms. Work is scoped to fit your environment and staffing model, whether that’s hands-on support, review and guidance, or targeted remediation.
Security Awareness & Risk Reduction	Practical security awareness support designed for real users, not compliance theater. This includes guidance on phishing, account safety, and everyday risk reduction, with an emphasis on habits and controls that meaningfully lower exposure without disrupting operations.
Identity & Access Management	Support around how access is granted, managed, and reviewed across systems. This includes role clarity, account hygiene, and privilege alignment, helping ensure people have the access they need to do their jobs, and not more than that.
Documentation & Operational Alignment	Clear, usable documentation that reflects how systems actually work today, not how they were intended to work years ago. This may include diagrams, process notes, access summaries, or alignment reviews to support continuity, audits, or staff transitions.
Advisory & Project-Based Support	Short, clearly scoped engagements for organizations that need an external perspective or temporary expertise. This can include readiness reviews, second-opinion assessments, project guidance, or support during transitions without taking ownership away from internal teams.

Need a Second Set of Eyes?

Not sure where to start, or whether what you’re seeing is actually a problem? That’s common. We help organizations make sense of their current situation and provide clear, practical guidance in plain language, without pressure or unnecessary complexity.If you’re unsure whether your needs fit, reach out! Those conversations are often the most productive.